Consumer Protection Act

Consumer Protection Act

The Consumer Protection Act (CPA) is a pivotal piece of legislation in India designed to safeguard the rights and interests of consumers.

Enacted in 1986, the CPA aims to provide consumers with effective mechanisms for seeking redressal against unfair trade practices, defective goods, and deficient services.

Features of Consumer Protection Act:

  • The Act provides for establishing three-tier consumer dispute redressal machinery at the national Commission, state commission and district levels.
  • It applies to all goods and services.
  • It covers all sectors, whether private, public or any person.
Consumer Protection Act

Procedure to file a complaint in the Consumer Court

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